How to contact support

If you can’t find the answer in the Help Center, you can contact the TimeFotos support team.

When to contact support

Account issues — Can’t sign in, reset password, or update email.
Marketplace problems — Listing errors, payment issues, or problems with a transaction.
Safety or abuse — You’ve reported something and need follow-up, or you need help with a serious issue.
Bugs or technical issues — Something on the site or app isn’t working as expected.
Other questions — Billing, partnerships, or anything not covered in our help articles.

Sign in to your TimeFotos account.
Open Support — Look for Support, Help, or Contact in the main menu, footer, or under your profile.
Submit a ticket — Fill out the form with:
- Subject — Short summary (e.g. “Can’t reset password”).
- Description — What’s going on and what you’ve already tried.
- Category (if asked) — e.g. Account, Marketplace, Technical.
Send — You’ll usually get a confirmation and a ticket number. Support will reply by email or in the app.

You can also email support (check the Contact us page or footer for the current address). Include:

The email associated with your account.
A clear description of the issue.
Any screenshots or details that might help (e.g. error messages, listing IDs).

Response time — We aim to respond within a few business days. Urgent safety issues may be prioritized.
Staying signed in — You may need to stay signed in so we can verify your account when helping with account-specific issues.
Follow-up — We may ask for more information. Replying to the same thread or ticket keeps everything in one place.

Search the Help Center — Many questions are answered in articles like What is TimeFotos?, How to create an account, and How to post a listing.
Try basic steps — e.g. password reset, refreshing the page, or trying another browser or device.

We’re here to help. If you’re not sure where to start, use the in-app or website support form and we’ll direct you to the right place.